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336 results found

  1. Mouse Over Text

    In our industry, there are a lot of acronyms and terminology that the average user may not understand. Would it be possible to implement mouse over text in to the knowledge base,

    As an example:
    I would write "MPAN" and then be able to select that text for mouse over to display "Meter Point Administration Number" when MPAN was moused over

    1 vote
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  2. Service Messages on the Submit Ticket Page

    Currently service messages show on the knowledgebase page. It would be nice for them to also show at the top of the Submit Ticket page for users who have favourited this page and therefore miss them

    2 votes
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  3. OAuth for Admin Access

    Straight forward idea: implement OAuth integration for access to the admin panel.

    3 votes
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  4. Add accelerated move buttons (and a sort by views button?) in Manage Knowledgebase screen

    Right now, you can only change the ordering of Knowledgebase articles in a container using Up and Down buttons that move an article a single slot up or down. If you have a lot of existing articles, and worse yet if you are using the KB for something like a release notes archive, where you always want the newest article to appear first rather than last, you have a lot of clicking to do!

    It seems to me that additional "accelerated move" buttons of some kind are required. You could add move-to-top and move-to-bottom buttons, but perhaps something like…

    1 vote
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  5. Similar to header.txt and footer.txt, also have a middle.txt - which would display after the Breadcrumb (and any messages)

    Similar to header.txt and footer.txt, also have a middle.txt - which would display after the Breadcrumb (and any messages)

    1 vote
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  6. Add S.O.P. to HESK

    To help solve problems, for example if there ways to solve a problem, put them in the Standard Operating Procedures (SOP) so technicians or engineer don't have to research how to fix a problem.

    1 vote
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  7. Add user polls

    We're opposed to mass mailouts (a.k.a. spamming), very much opposed to embedding "phone-home" metrics (a.k.a. spyware) in our product, and are reluctant to provide our customers an open public forum in which to whinge about our product (because happy customers generally say nothing, and no-one trusts a vendor-moderated forum). But we'd also sometimes like customer feedback on whether or not our software is doing what they want.

    Our HESK instance is the one website that is frequently visited by many of our customers on an ongoing basis, and it seems to me that this would be an excellent place to…

    1 vote
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  8. Forward ticket via email

    I would like the ability to forward a ticket via email to an external staff member

    3 votes
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  9. Copy an existing Team members

    Enable a copy Team member settings function like a template or member from same level of access right. Too many things to set, easily make mistakes or missed out on certain settings.

    2 votes
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  10. Custom Fields add Time in field type

    Please include Time field in the custom fields option.

    2 votes
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  11. subcategory for tickets

    Make subcategories for tickets... Like I have Computer issues and have Phone issues or some other Electrical or other issues Like

    COMPUTERS ->
    1. Software
    2. Printers
    3. Email
    4. ...
    Telephone
    Engergetical
    1. Missing electra
    2. Broken pipe
    And etc...

    3 votes
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  12. Show total time worked on main tickets page

    I would like to be able to see the total time worked on all tickets within the main admin/admin_main.php page. It could be shown either at the bottom of the rows of tickets showing the total, or even added to the footer as
    Number of tickets: XX | Number of pages: XX Total Time Worked: 12:35:05

    3 votes
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  13. kennisbank beheer - Artikelen

    Ik zou graag een teamlid wel artikelen in een categorie van de kennisbank willen laten plaatsen maar niet de structuur van de kennisbank willen laten beheren.

    1 vote
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  14. reports per customer regarding time registration

    reports per customer regarding time registration

    3 votes
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  15. Add a "Follow-Up" Flag

    Add a "Follow-Up" Flag that would keep the tickets read and responded to on top if further action is required.

    2 votes
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  16. Rich text support for Customers

    Why isn't there rich text support for Customers? Is there a way to turn this feature on? It is opened only for staff.

    3 votes
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  17. Service level

    hi guys, excellent software, very practical, I just wanted to recommend associate the time worked to start counter when owner is assigned until ticket is resolved. I beleive is the correct way to obtain best kpi´s associates to service level

    1 vote
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  18. Add tasks to tickets

    Wouldn't it be great if we could create tasks that go with the ticket. And that we can only close the ticket when the tasks are completed that belong to the ticket.

    4 votes
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  19. ADMIN LOGIN PANEL

    Create a button in administration panel login page to direct into customer page

    1 vote
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  20. Auto create task and repeat this

    I would like create a task for staff and auto repeat create this task again every month/year, how to do that ?

    3 votes
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