add mod_rewrite for pretty and recognizable urls. Thanks!
Linking people to knowledgebase.php?id=4 isn't very goodlooking.
A ticket could be /ticket/ticketID/
The KB could be under /knowledgebase/
And its articles under
/knowledgebase/category/page-name/
and
/knowledgebase/page-name/
Would be a nice improvement!
15
votes
Arnan de Gans
shared this idea
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Fred commented
friendly URLs are a must have feature !
You get my votes ! -
James Bellinger commented
I have Nginx set up so /kb1, /kb2, etc. work. Nice short URLs. It'd be nice if I could customize Hesk to use these URLs when people are browsing so bookmarks use them.
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Harm Hofstede commented
Yes, would really like that!