Send IM notifications on creation or updates
I dont' get much tickets but I need to react FAST. Also, I am not always in front of the computer, but I usualy carry my cell with me connected to some messaging service. So i would like to get IM notifications, it should be quite easy to implement with sendxmpp, see http://freshmeat.net/projects/sendxmpp/
If you want i can write the code to handle it.
SSRN Support commented
It would also be useful to have some sort of notification sound when a ticket assigned to you is updated. Could even include the ability to modify this to send notifications whenever a ticket comes in, whenever it is assigned to you, etc. Really, it would just be adding a sound to the existing settings that send emails for these situations.
or any other xmpp solutions such as http://code.google.com/p/xmpphp/