Multiple Staff on 1 ticket
The ability to assign more than one staff to a single ticket would be helpful. I have created a work around using distro lists in exchange and setting up profiles like "all techs" with an email pointing to the distro list address in HESK, but a permanent solution where some accountability for notes on those tickets would be amazing. We have tickets that go through several hands before being completed and being able to assign all involved people to that single ticket would be a huge help.
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Patrick Chan commented
Suggestion: Not exact solution, but I enable "Can view unassigned tickets" & created Categories assigned to same Team members (same dept) . They can view the tickets at the same time. If you want every one in the same Team to view more tickets then enable "Can view tickets assigned to others".
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idev commented
I am adding multi staff on the package.
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Anonymous commented
whole department would like this option now , and on next update......
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Roman commented
yes, would be a neat feature
+1 -
Stanislav commented
yes
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Anonymous commented
+1
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D Manor commented
This will be a major improvement. my staff and I would like to support adding this feature
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Anonymous commented
We need this feature too. I'have been using PMOS 2.4 and Hesh+MfH is a lo of difference better, but lacks this important option
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split commented
Yes, we have found that this would be helpful also
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Seb commented
+1
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Petert commented
I really miss th\is functionality too. It's hard to let the team know what is happening right now.
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Anonymous commented
yes, would be a neat feature
+1
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Matt Ion commented
So far in my testing of HESK, this is the only thing missing for me. Another similar app I've been trying, osTicket, added a "Teams" feature to its latest beta, which is one way of handling this (staff can then be assigned to one or more Teams).