User Groups
Organize users into one or more groups so that you could assign a ticket to something like "Tech Support," and any user in that group could claim the ticket on a first-come, first-serve basis. Groups could also be permissioned to specific categories without needing to address each individual user - users would inherit their group's access.
32
votes
Michael Fienen
shared this idea
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Anonymous commented
I agree!
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Person commented
This is critical. It looks like I have to build this functionality myself for my company's Hesk installation.