Differnet Email Addresses for Each Category
My company develops software products and rather than have separate support desks for each product, I have just the one ‘ corporate’ HELP DESK, and I have put my software products in ‘ Categories’ in that help desk.
The big problem is that I can only create a single support email address, so when I get email notifications about a product, those emails all get dumped into the one single email address.
This them becomes very cumbersome, and time consuming to sort those support emails out into the specific products
I would love to see a new function that would allow me to create different ‘ support’ email addresses for each separate category.
That way when I receive an email I know exactly what product that support ticket is about.
I think this is so important that I would be willing to pay for a ‘ Premium’ version of HESK if it contained this functionality.
I hope you’ll consider this idea as a priority