send email confirmation before new ticket is submitted
If a user submits a ticket, a verification link must be sent to his email before the ticket gets submitted to a department (like confirmed opt-in).
This is useful because if a malicious user knows a customer's email and pretends to be him, he can't submit the ticket unless the customer is notified and confirms the link from his email.
25
votes
Curio Sus
shared this idea
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E. ter Hofstede commented
At this moment somebody can create a ticket on behalf of somebody else, this would prevent that from happening and it would help me a lot! Thanks!
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SSRN Support commented
This could also be useful for keeping Spam out! I like this suggestion.