Include CC in the multi-email feature
I see that multiple TOs already works in Hesk. Can you kindly also make the CC field work too? Most of users tend to use CC when sending emails so it's nice if Hesk can automatically include emails indicated in the CC field as part of a ticket.
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Christoph Kratz commented
OMG, a feature that has been demanded for 10 years and that would be so incredibly easy to solve. In 99 percent of the cases, other recipients are entered as CC and not as further normal recipients.
What is going on here? Why doesn't the feature finally come?
+999999999999
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Hrvoje commented
+1
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Jorge Hernandez commented
I second this idea, many times people that were CC'ed reply and that creates a new ticket.