Tickets Type
Hello,
I would be very helpful to have tickets type in HESK, for example, Type=Task, Type=Change, Type=Support, etc. and these types can have their own fields associated to them, for example, Field for Change=Approved, etc.
This to differentiate what kind of tickets they are and also not to have the same fields for all tickets.
Thanks.
5
votes
Jorge Hernandez
shared this idea
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Nathan Kuehne commented
If adding this, adding SLA would be helpful as well, as each different type of ticket would require different completion by times.