various development
hello, I bought a license and despite hesk find it very well done would be useful to have some things, for example:
1 - a press that can get me a summary of the processing times of the ticket for the purposes of statistical and control
2 - a press that can get me a summary of the processing times of the tickets for statistical and control per-user and / or category
3 - possibbilità users to have staff with more restrictive permissions such as the impossibility to re-open a ticket or not to change the category
4 - the possibility of the sequence number of the ticket is only visible in the detail of the ticket, in the summary of the home page you can not see, you do not even see in the email that the user receives
5 - always on the home page was first displayed the date of entry now displays the elapsed time.
for these changes also would be willing to pay a reasonable price to support the development