In addition to canned responses, it would be great if the reply window offered spare buttons for inserting customisable standard email text.
As as example, for our normal Outlook email helpdesk, when I open up a blank email I have approx 6 macro buttons with standard text that I regularly use in replies. These are things like
- Please let us know if you require any further assistance with this.
- I look forward to hearing from you.
- Please download our remote support tool from 'www.xxxxxx.com'
- Many thanks
- Please visit our user manual at 'www.xxxxxx.com'
- We will call you shortly to discuss this issue.
All of the above text are things that regularly get used in emails but do not really fit into a canned response. In linking some standard text like this to custom buttons it saves considerable time typing! I recommend anyone who doesnt do this already to give it a try, I find it incredibly useful and it would be a fantastic addition to HESK.
4
votes
Darren Hayden
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