Ticket template for users and admin
I'd like to be able to provide templates for my users. We have librarians that needs to include specific info in their tickets, and it's be nice if they could select a template to provide a layout for them to fill in.
Also, the ability for templates to also fill custom fields. I've considered giving librarians access to our ticket system, so they could use templates, but it really would help them if the custom fields were also populated from a template.
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Scott Ezell
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