add the ability to assign multiple tickets to a technician at one time.
From the main admin page that lists all the tickets if there was the option of assigning all the checked tickets to a technician at one time that would be great. Right now you can mark resolved, tag, untag, merge and delete checked items but you have to click on each one to re-assign. If you could select several and re-assign them at once that would make it quicker to route multiple items. I'm thinking about this from the perspective of email coming in that gets routed to Hesk and goes into the default general category (category 1).
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SSRN Support commented
Yes, this would be a great idea! The ability to assign multiple tickets to the same category this way would be great too!