reply to multiple tickets - one click - but with specific answer for each ticket
in a display of, say, 10 tickets, we'd like to select ticket 1, 4, 6, 8, 9 and click them so that we could enter a specific answer for each one but then hit the send button to send all in bulk
we know there is a way to send the same reply to a bulk selection of tickets
but there isn't a way to send a ticket-specific reply to each ticket in that bulk send
in other words, you can type in a different reply to each selected ticket but then hit send to send all those replies out with one click
could save lots of staff time
9
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scanreg
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