334 results found
-
integrated with AD and able to disable certain user
integrated with AD and able to disable certain user
1 vote -
Ticket unassign by default
How can create a new ticket unasign?
1 vote -
POP3 Gmail with my hosting in godDaddy
My host is in goDaddy but the DNS and MX are configure in google.
I try to activate POP3 Hesk funcionality and allways got an error. connection refuse1 vote -
Do not publish email addresses on anonymous tickets (privacy, spam)
In Ticket.php, I Comment these lines with each new release to prevent display of anonymous ticket email addresses:
<td class="tickettd"><?php echo $hesklang['email']; ?>:</td> <td class="tickettd"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></td>
1 vote -
Suggest an idea
Make a form like:
Go ahead and make difference
Your suggestions are important. Tell us how we can perform betterName
Email
Your suggestions1 vote -
Client Speaks
make a form like:
Client Speaks
Name
Company Name
Email
Write us a Testimonial here:1 vote -
Real visitor statics
Track how much visitors you are getting in your support page
statics board can detect both clients and visitors of the page1 vote -
Clients to review open and closed tickets under user ID
Hesk Desk is great...It would be nice for clients to review open and closed tickets under user ID when logging into the system. Same look as the admin side of the application.
1 vote -
Email Functions
Hello,
I am making some script custom work and was wondering where I can find the email notifications related to admin users ( that send messages as described the notification tabs in "add user")
Thanks!
PS: Great Script by the way!!1 vote -
Lock Multiple tickets
Hi there,
It will be a nice feature to add to LOCK multiple selected tickets at once. Like the TAG feature already implemented.
1 vote -
Hesk home page link after logout
When I logout from the Hesk control panel, at the page which I'm redirected, there is not a link to go back to Hesk home page (the one where users can subimit a new ticket), only the link to go back to my own website.
1 vote -
1 vote
-
disable non active user.
there no function to disable it.
1 vote -
Yazrdırma seçenekleri
Merhaba Yazdırma işlemi etiket yazdırma veya rapor çıktısını tasarlama özelliği eklenebilir.
1 vote -
Custom field in the knowledge base (example: for short links)
Taking into account that the links to the knowledge base are long, it would be interesting to have a personalized field associated with each article that allows us to include the short link to the article and keep it in mind when suggesting to a client read an article (in one ticket response). The field must be visible only to the staff. And if you can combine this with the suggestion "Insert knowledgebase article into a ticket" located at https://hesk.uservoice.com/forums/69851-general/suggestions/994153-insert-knowledgebase-article-into-a-ticket , it would be great.
Thanks for you great work Klemen
(i am user with licence) :-)
1 vote -
"You have 50 active custom fields"
"You have 50 active custom fields" Can I high the quantity to create more custom fields?
Someone can be help me?
Thank you!
1 vote -
Use the wordpress users table user identification so users would not have to login twice?
Can HESK be allowed to use the wordpress users table as its user's database, or at least allow users to authenticate using wordpress and create a HEASK user automatically so any wordpress user can login and check their own tickets?
This way, people don't have to look for the email with the link to their ticket(s), instead just login to HESK and look at the status of their tickets and reply to them if they need to.
Not just for Admins, but for users in general. I am using hesk in a directory on my wordpress site. Users are annoyed…
1 vote -
Tracking codes
Could it be possible to track knowledge based hits with tracking html code like that provided by StatCounter,com?
1 vote -
Setting option to display all knowledge base Article in index page
Customer will see all public article without clicking "View entire Knowledgebase"
1 vote -
multiple companies
Many companies appoint a single staff member to funnel tech suppor through. Under this model, that person needs admin access to see all the tickets created for their company but granting admin access allows access to all tickets.
Current workaround is to assign that user staff rights but only to a specific category which you create with the company's name.
The problem with this is that the full list of category's (aka companies) is viewable by each Staff user. Finding a way to block all "category's" except the one restricted to the user is necessary.
This scenario is also applicable…
1 vote
- Don't see your idea?