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  1. integrated with AD and able to disable certain user

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  2. How can create a new ticket unasign?

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  3. My host is in goDaddy but the DNS and MX are configure in google.
    I try to activate POP3 Hesk funcionality and allways got an error. connection refuse

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  4. In Ticket.php, I Comment these lines with each new release to prevent display of anonymous ticket email addresses:

    <td class="tickettd"><?php echo $hesklang['email']; ?>:</td>
    <td class="tickettd"><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></td>
    
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  5. Make a form like:
    Go ahead and make difference
    Your suggestions are important. Tell us how we can perform better

    Name
    Email
    Your suggestions

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  6. make a form like:

    Client Speaks

    Name
    Company Name
    Email
    Write us a Testimonial here:

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  7. Track how much visitors you are getting in your support page
    statics board can detect both clients and visitors of the page

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  8. Hesk Desk is great...It would be nice for clients to review open and closed tickets under user ID when logging into the system. Same look as the admin side of the application.

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  9. Hello,
    I am making some script custom work and was wondering where I can find the email notifications related to admin users ( that send messages as described the notification tabs in "add user")
    Thanks!
    PS: Great Script by the way!!

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  10. Hi there,

    It will be a nice feature to add to LOCK multiple selected tickets at once. Like the TAG feature already implemented.

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  11. When I logout from the Hesk control panel, at the page which I'm redirected, there is not a link to go back to Hesk home page (the one where users can subimit a new ticket), only the link to go back to my own website.

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  12. 1 vote
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  13. there no function to disable it.

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  14. Merhaba Yazdırma işlemi etiket yazdırma veya rapor çıktısını tasarlama özelliği eklenebilir.

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  15. Taking into account that the links to the knowledge base are long, it would be interesting to have a personalized field associated with each article that allows us to include the short link to the article and keep it in mind when suggesting to a client read an article (in one ticket response). The field must be visible only to the staff. And if you can combine this with the suggestion "Insert knowledgebase article into a ticket" located at https://hesk.uservoice.com/forums/69851-general/suggestions/994153-insert-knowledgebase-article-into-a-ticket , it would be great.

    Thanks for you great work Klemen

    (i am user with licence) :-)

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  16. "You have 50 active custom fields" Can I high the quantity to create more custom fields?

    Someone can be help me?

    Thank you!

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  17. Can HESK be allowed to use the wordpress users table as its user's database, or at least allow users to authenticate using wordpress and create a HEASK user automatically so any wordpress user can login and check their own tickets?

    This way, people don't have to look for the email with the link to their ticket(s), instead just login to HESK and look at the status of their tickets and reply to them if they need to.

    Not just for Admins, but for users in general. I am using hesk in a directory on my wordpress site. Users are annoyed…

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  18. Could it be possible to track knowledge based hits with tracking html code like that provided by StatCounter,com?

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  19. Customer will see all public article without clicking "View entire Knowledgebase"

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  20. Many companies appoint a single staff member to funnel tech suppor through. Under this model, that person needs admin access to see all the tickets created for their company but granting admin access allows access to all tickets.

    Current workaround is to assign that user staff rights but only to a specific category which you create with the company's name.

    The problem with this is that the full list of category's (aka companies) is viewable by each Staff user. Finding a way to block all "category's" except the one restricted to the user is necessary.

    This scenario is also applicable…

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