SLA supported and Escalation rule
Service level agreement is more demand in now days. Most of help desk are providing this support. This feature make more sense of service support.
62
votes
Gitesh
shared this idea
Available in HESK Cloud Plus
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P Wade commented
I would love to see SLA support with a traffic light system e.g. green for in SLA, amber for approaching SLA and red for breached SLA.
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Abhishek commented
Agree
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Fernando Souza commented
I agree!