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← Feature suggestions for HESK - PHP Help Desk

Settings and activity

10 results found

  1. Require a staff reply in order to close a ticket

    1 vote
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    2 comments  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    Will consider it for a future version as a setting.

    Why don't you simply ignore tickets with no staff replies from your "time to first response" metrics?

  2. Add skins/themes for hesk3

    4 votes
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    1 comment  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    Adding new these are not a priority at the moment.

    Support for themes has been added to give users the ability to customize them to fit their needs and maybe attract theme developers in the future.

  3. Display time and date when customer read ticket response

    29 votes
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    3 comments  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    %%TIME_WORKED%% is already available since Hesk 2.7.4

  4. Custom field in the knowledge base (example: for short links)

    1 vote
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    1 comment  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    I am not sure I fully understand this suggestion. Could you explain a bit more in detail what you want to achieve with the custom field and how ti would integrate into the workflow?

  5. Editing notes is not supported at the moment. I hope you can add this in a future version

    0 votes
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    This feature is ready and will be included in 2.6.0 (beta version this year, final version probably early 2015)

  6. Customer Database

    455 votes
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    33 comments  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    It is being considered, but note that HESK was built exactly for the purpose *not* to use or require customer accounts so it is quite a change.

    Most likely this will be added as an option with off/optional/required setting and the default being optional (users may register if they wish, but can also submit tickets without having to register).

  7. Restrict login using a sql database containing usernames and passwords

    297 votes
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    under review  ·  36 comments  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    HESK was specifically designed NOT to use username/passwords.

    This feature will most likely not be included in HESK 2.x, but is being considered as an OPTIONAL feature (turn on/off) for HESK 3.x

  8. open source hesk

    1 vote
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    2 comments  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    He probably means to release HESK under an open source license.

    The source code is indeed included, but the license itself is restricted. For example, you are not allowed to remove "Powered by" links or create competing products.

  9. Department feature

    527 votes
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    under review  ·  21 comments  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) commented  · 

    I assume adding the option for sub-categories would solve this issue (the main category would be used as department and sub-categories would be used as department categories)?

  10. E-mail verification

    22 votes
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    4 comments  ·  General  ·  Admin →
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    AdminKlemen (Admin, HESK - PHP Help Desk) shared this idea  ·