Display time and date when customer read ticket response
Currently when a message is posted, the admin can see that "the customer has not yet read this response". When the response is read, the message is removed. It would be helpful if the message was replaced by a date and time that the message was read.
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%%TIME_WORKED%% is already available since Hesk 2.7.4
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Rafael commented
I would also add the time spent in the Email template when the ticket is close.
Something like %%TIMESPENT%%.
And even better, make it available only to specific client. Why? Well sometimes you have contracts, therefore there is no need to show the time spent for such clients. But for those who paid by the hour, they would like to know how much time we spent on it on such incident. -
SSRN Support commented
I agree. It would also be helpful if the "Customer read/customer didn't read" message was displayed on messages you write manually in Hesk, not just on the bottom of canned responses.