I would also add the time spent in the Email template when the ticket is close.
Something like %%TIMESPENT%%.
And even better, make it available only to specific client. Why? Well sometimes you have contracts, therefore there is no need to show the time spent for such clients. But for those who paid by the hour, they would like to know how much time we spent on it on such incident.
Rafael
supported this idea
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I would also add the time spent in the Email template when the ticket is close.
Something like %%TIMESPENT%%.
And even better, make it available only to specific client. Why? Well sometimes you have contracts, therefore there is no need to show the time spent for such clients. But for those who paid by the hour, they would like to know how much time we spent on it on such incident.