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← Feature suggestions for HESK - PHP Help Desk

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  1. Multiple Staff on 1 ticket

    133 votes
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    13 comments  ·  General  ·  Admin →
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    split commented  · 

    Yes, we have found that this would be helpful also

  2. Display time and date when customer read ticket response

    29 votes
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    3 comments  ·  General  ·  Admin →
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    split supported this idea  · 
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  3. Insert knowledgebase article into a ticket

    269 votes
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    6 comments  ·  General  ·  Admin →
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    split supported this idea  · 
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    split commented  · 

    Have a radio button that allows the title two options:
    Knowledge base article is inserted into the ticket. The title when clicked hyperlinks to the article.
    Option 2, the text/html of the article is inserted