Custom field in the knowledge base (example: for short links)
Taking into account that the links to the knowledge base are long, it would be interesting to have a personalized field associated with each article that allows us to include the short link to the article and keep it in mind when suggesting to a client read an article (in one ticket response). The field must be visible only to the staff. And if you can combine this with the suggestion "Insert knowledgebase article into a ticket" located at https://hesk.uservoice.com/forums/69851-general/suggestions/994153-insert-knowledgebase-article-into-a-ticket , it would be great.
Thanks for you great work Klemen
(i am user with licence) :-)
-
I am not sure I fully understand this suggestion. Could you explain a bit more in detail what you want to achieve with the custom field and how ti would integrate into the workflow?