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← Feature suggestions for HESK - PHP Help Desk

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4 results found

  1. Display time and date when customer read ticket response

    29 votes
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    3 comments  ·  General  ·  Admin →
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    Gustavo Gonzalez supported this idea  · 

  2. Add capability to type/search for people, categories, and canned responses

    11 votes
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    2 comments  ·  General  ·  Admin →
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    Gustavo Gonzalez supported this idea  · 
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    Gustavo Gonzalez commented  · 

    We have very canned responses and when we need to use one of it need to through the entire drop-down to pick up one.

    For me, I made the canned responses, it makes me tedious.

    When I have new staff, it is very, very difficult to know how to choose the right canned response.

    If these answers had a search as in the knowledge database, the time taken to choose one from the list would be much less.

    I have a license key :-)

    Best regards

  3. Custom field in the knowledge base (example: for short links)

    1 vote
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    1 comment  ·  General  ·  Admin →
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    Gustavo Gonzalez shared this idea  · 

  4. Insert knowledgebase article into a ticket

    268 votes
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    6 comments  ·  General  ·  Admin →
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    Gustavo Gonzalez supported this idea  ·