Add capability to type/search for people, categories, and canned responses
It would be useful not to have to search through the entire drop-down list for:
- people to assign the ticket to
- categories
- responses
I would love to be able to type into a search box for each of these categories and see only results relevant to what I've typed. (eg. If I am looking for "John Smith" I might type "Jo" and then a list of only the names that have "Jo" or start with "Jo" would drop down for me to select from.
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Gustavo Gonzalez commented
We have very canned responses and when we need to use one of it need to through the entire drop-down to pick up one.
For me, I made the canned responses, it makes me tedious.
When I have new staff, it is very, very difficult to know how to choose the right canned response.
If these answers had a search as in the knowledge database, the time taken to choose one from the list would be much less.
I have a license key :-)
Best regards
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Anonymous commented
This would be very helpful