restricted access to knowledge base
Depending on login a customer should have more or less restricted access to articles or categories. The admin assigns (multiple) article types or categories to a customer with login. The customer has no admin rights.
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Marc L. commented
The knowledge base capabilities are awesome. We use it for both customers on the public side and for internal use on the private side.
However, some internal document are not intended for every agent at the help desk so we would like to have a way to categorize the internal document for general viewing and some with a restricted access. I think a simple restriction mecanism would fit the bill......
Thanks... this is a great easy to use system :O)
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sobreits commented
My customers want to be able to login to see all their tickets at once. Right now the only way to do that is give them an admin login but then they can see private articles in the KB.
If I could enable my customers to see certain articles in the KB but not all based on their login I think it would solve this issue. -
Lex Stewart commented
This would be great. I would like to upload some knowledge base articles intended for my 'reseller' customers. I would like to protect these somehow because their customers (end-users) don't need to read this information. Basically some people need access to some parts of the knowledge base that's inaccessible by just anyone random visiting the support site (the general public).