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  1. restricted access to knowledge base

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    3 comments  ·  General  ·  Admin →
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    Marc L. supported this idea  · 
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    Marc L. commented  · 

    The knowledge base capabilities are awesome. We use it for both customers on the public side and for internal use on the private side.

    However, some internal document are not intended for every agent at the help desk so we would like to have a way to categorize the internal document for general viewing and some with a restricted access. I think a simple restriction mecanism would fit the bill......

    Thanks... this is a great easy to use system :O)