ticket options updated simultaneously when ticket updated - one click
when staff replies to ticket and changes Ticket Status, Priority, or other ticket options, as well as entering their staff reply, then when you click the Submit Reply button, it would then update all the selected options all with that one click, instead of having to click the options separately. This would save staff time and also help prevent some tickets from not getting all the staff updates in case staff forgets to go back to ticket to do the additional updates. Basically, update all options and replies with one click.
thanks
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