Use the wordpress users table user identification so users would not have to login twice?
Can HESK be allowed to use the wordpress users table as its user's database, or at least allow users to authenticate using wordpress and create a HEASK user automatically so any wordpress user can login and check their own tickets?
This way, people don't have to look for the email with the link to their ticket(s), instead just login to HESK and look at the status of their tickets and reply to them if they need to.
Not just for Admins, but for users in general. I am using hesk in a directory on my wordpress site. Users are annoyed by having multiple logins. One for word press, and one for hesk.
Where would I look in the hesk code to implement something like this.