Capture customers from CC
Hello,
Would it be possible for HESK to capture customers using the CC line of an email? for example, a customer sends an email to helpdesk@example.com, CCing other people, HESK takes the email, converts it into a ticket and puts the people in CC as part of the customer(s) that sent the ticket (kind of like a ticket with multiple emails), this to avoid HESK creating new tickets when people from the CC line replying to the email.
Thanks.
10
votes
Jorge Hernandez
shared this idea
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Andrea Franchi commented
agreed
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Shirley Lee commented
Yes! this is very useful and important on that!