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← Feature suggestions for HESK - PHP Help Desk

Settings and activity

4 results found

  1. Capture customers from CC

    10 votes
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    2 comments  ·  General  ·  Admin →
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    Andrea Franchi commented  · 

    agreed

    Andrea Franchi supported this idea  · 

  2. "CC" an external E-mail when answering ticket

    66 votes
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    5 comments  ·  General  ·  Admin →
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    Andrea Franchi commented  · 

    agreed

    Andrea Franchi supported this idea  · 

  3. Add tasks to tickets

    4 votes
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    1 comment  ·  General  ·  Admin →
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    Andrea Franchi supported this idea  · 
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    Andrea Franchi commented  · 

    Dear develop team,
    please consider this wish as important for all the situations where the resolution of an issue request more steps.
    You could provide tasks like option box with text, when the option box is checked the task is completed, when all the tasks are completed the ticket can take the status closed.
    Thanks in advance for your hard job
    Ciao
    Andrea

  4. Send reply attachment through email

    12 votes
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    4 comments  ·  General  ·  Admin →
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    Andrea Franchi supported this idea  · 
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    Andrea Franchi commented  · 

    I found it very important to communicate with offsite users