Embargo/set delivery time for responses from Admin user
Be able to set a time range during which admin responses will be sent (so that responses are sent only during the set time range, such as 9:00 am to 5pm. Monday through Friday).
Why? I often respond to user inquiries outside of business hours, such as at night or weekends, but I don't want the response delivered until normal business hours, otherwise the customer starts expecting 24/7 availability for support. The customer thinks, "Ah, support is responding at 10pm. I'll write back now with my next question..." and then the customer expects you're always available and checking email.
Ideally, the time restriction could be overridden for any particular ticket.
The feature could be labeled "Send responses only during this schedule" and then there would be a seven-day schedule:
M T W T F SA SU
Send from:
Send until: