auto assign tickets on click
ability to have tickets not auto assign untill an admin clicks them, basically first person to view the tickets gets the assignment that way you never have tickets assigned to staff that are not working that day and you don't accidentally have multiple staff working on the same ticket. you click it, you keep it
1
vote
Anonymous
shared this idea
-
Alcazar commented
Swichting off auto-assign in settings and giving staff permission to view unassigned tickets and assign self wouldnt do it?