email resolved
Email Customer on setting status to Resolved.
Would be nice if when the status of a ticket is set to resolved that an email to the customer letting them know that the helpdesk thinks the problem is resolved could be generated. Then if the customer thinks it's not resolved they can just reply and the ticket gets opened again.
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Christine commented
I think you can overcome this by simply adding a comment advising the client the issue is resolved.
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Dear Dave
Thank you for your patience, we have fixed so and so, please test it and let us know ifyou have any further problems. If we don't hear from you then we will assume everything is sorted and this ticket will automatically be closed.
Kind Regards
Matt Middleton
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