Create a ticket and not send the initial message (as it is now)
It would be really nice to be able to create a real ticket from the backend. The way it works now is confusing for my customers (and me to be honest).
Idealy a ticket would be created in the way client tickets are created.
The way we create tickets now is to make a new ticket, leave the message blank and uncheck send e-mail notofication. This is clumsy and not very professional
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Peter
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