kanban mode
I like to use Trello. And I imagine in Hesk a kanban mode for admin and helpdesk desk...like Trello.
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the Saint commented
Sorry but my English is not very good ... thank google translation !
Hesk is perfect for an Helpdesk portal. But for those who will manage the requests, it would be very useful to have a kanban mode.
It s very motivating for teams to graphically see already managed tasks !
The helpdesk team would have access to a kanban visualization mode with 4 columns: Projects / requests, to do, in progress, finished.
Each new demand Hesk created a card in the first column. -
Alcazar commented
AFAMK Trello is project/product management, not ITS.
Kanban is process management in production.
So why should Hesk use such or can you explain it better, what you want the boss to implement?
Thanks.