336 results found
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custom button needed
It would be good to create action buttons in hesk. this will help the process of external links and more
1 vote -
QRCODE LABEL
QRCODE - LABEL
We suggest to add creation of QRCODE and related label when users open a ticket (actually create only "Ticket number").
With this need function a lot of HDESK users can use it for manage better laboratories (example repairing service lab);
Adding QRCODE with Label can do possibility to print and stick it on each products need to be repaired in laboratory and can alwys scan qrcode with mobile phone for check status or history.1 vote -
Fuzzy-match customer email addresses - to prevent mistypes and non-company addresses
Have the ability to fuzzy-match customer email addresses - to only allow legitimate company email addresses matching a defined format.
1 vote -
Ticket Priority
Allow email priority to set ticket priority
1 vote -
to integrate a real time chat system on hesk. And sms notification for the assigned staff.
Users who visited the site will have access on the real time chat. Tickets assigned to a certain staff, hesk will send sms notication to inform the staff with his task.
1 vote -
placeholder on custom form field
When creating a custom form field it would be nice to be able to indicate a placeholder in order to be able to place an example of how to fill this field.
1 vote -
Positioning the form field during its creation
When creating a custom form field, currently you have to create it and then click several times to position it before or after another and if the list is long, this manipulation is long and annoying.
The idea would be to allow this placement by choosing during creation whether to place it before or after another field, this would save time for the hierarchy of fields on a form.
Example: I have field "1", field "2", field "3". I create a "4" field that I want to place after the "1" field. During the creation I choose the option "Place…
1 vote -
Sub-Category and Assignation
Your system is awesome. Love it very much. My suggestion is the Administrator can add sub-category to the main category and possible to assign task by sub-category and/or main category instead.
1 vote -
option to copy or move a client reply to another ticket by same client
some time a client open many tickets but post reply or request to the wrong ticket so there must be an option to copy or move the reply to the right ticket
1 vote -
cloudflared captcha
Please add cloudflared captcha on configuration
1 vote -
Store attachments in Google Drive
Store attachments in Google Drive
1 vote -
1 vote
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Size attachment folder visible showing max size
Size attachment folder visible showing max size
1 vote -
Ticket can have multiple statussus
Ticket can have multiple Statusses. A ticket can have more than 1 Status.
1 vote -
Option "Email attachments" > directly to email
Option "Email attachments" > directly to email
1 vote -
1 vote
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1 vote
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1 vote
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1 vote
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Reduce the page length of a client-side ticket
Good morning,
Depending on the number of responses to a ticket, the page is very long, is there an option like for the administration part which allows not to display all the messages at once?
If it doesn't exist it would be a good way to improve hesk
1 vote
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