We use this on an internal site, if the users have to log in, that will be a significant impediment to their willingness to use the helpdesk system. OTOH if I put this on my personal site, I don't want anonymous submissions. I'd suggest an admin option: A) All All Anonymous B) Allow password secured [with hint] C) require confirmed email address
We use this on an internal site, if the users have to log in, that will be a significant impediment to their willingness to use the helpdesk system. OTOH if I put this on my personal site, I don't want anonymous submissions. I'd suggest an admin option: A) All All Anonymous B) Allow password secured [with hint] C) require confirmed email address