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← Feature suggestions for HESK - PHP Help Desk

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  1. Restrict login using a sql database containing usernames and passwords

    297 votes
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    under review  ·  36 comments  ·  General  ·  Admin →
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    Victor Moya commented  · 

    A good start to keep with in the 2.x version would be the ability to only allow emails/IPs instead of the current feature with is to ban only emails and/or IPs. In my current organization I have to import all emails to the database to ban and then only allow (UN BAN) emails that can submit tickets. Like department heads, team leaders, supervisors, managers, etc.

    I think having an option to only allow should be a somewhat simple code upgrade for the next update and I then still keep it with in 2.x and not completely overhaul in 3.x but then again I'm not a coder/PHP developer. I also made this request in MFH.

    Hesk has been a life saver and MFH made it look great.

    Thanks to all the team over at Hesk and MFH

    Thanks for reading.

  2. New ticket email with time forecast

    49 votes
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    0 comments  ·  General  ·  Admin →
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    Victor Moya supported this idea  · 

  3. Department feature

    527 votes
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    under review  ·  21 comments  ·  General  ·  Admin →
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    Victor Moya supported this idea  · 

  4. Only allow Email ACL

    3 votes
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    Victor Moya shared this idea  · 

  5. LDAP Intregration

    34 votes
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    1 comment  ·  General  ·  Admin →
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    Victor Moya supported this idea  ·