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← Feature suggestions for HESK - PHP Help Desk

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  1. Department feature

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    under review  ·  21 comments  ·  General  ·  Admin →
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    Ann commented  · 

    When Hesk has Subcategory feature, it's more reasonable if user can move a ticket only between Cat-, or Sub-Cat that he/she has permission, instead of between all the Categories.
    One more suggestion is user can stick to one or more folders of KnowledgeBase. He/she can post, edit or view private article only in these folders.

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    Ann commented  · 

    I think the feature that allows Categories to divide to many sub- and sub-sub-categories, similar to Knowledge Base will make Hesk a perfect helpdesk software.

    Ann supported this idea  ·