Klemen, thank you, I appreciate the consideration. I am able to exclude no-response issues and address the problem with training and policy. However, the idea of closing an issue with no response runs counter to our organization's service philosophy of "Above All in Service".
Klemen, thank you, I appreciate the consideration. I am able to exclude no-response issues and address the problem with training and policy. However, the idea of closing an issue with no response runs counter to our organization's service philosophy of "Above All in Service".