+1 Here. We are a governamental institution using Hesk to our helpdesk service but since we don't want everybody to create a new ticket we have to "hide" the create ticket from our customers and only share it with our team (that hear the complains and fill the tickets).
+1 Here. We are a governamental institution using Hesk to our helpdesk service but since we don't want everybody to create a new ticket we have to "hide" the create ticket from our customers and only share it with our team (that hear the complains and fill the tickets).