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← Feature suggestions for HESK - PHP Help Desk

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3 results found

  1. Insert knowledgebase article into a ticket

    268 votes
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    6 comments  ·  General  ·  Admin →
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    Michael Hiatt supported this idea  · 

  2. Restrict login using a sql database containing usernames and passwords

    297 votes
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    under review  ·  36 comments  ·  General  ·  Admin →
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    Michael Hiatt commented  · 

    We require no accounts to deal with. The security question is sufficient. If implemented, please make as an option!

  3. E-mail update to assigned staff member and user when ticket is closed without reply

    5 votes
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    2 comments  ·  General  ·  Admin →
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    Michael Hiatt commented  · 

    A ticket should never silently close. If the ticket is closed by a human or autoclosed by Hesk, a final email should be sent to both letting them know the ticket closed.

    Michael Hiatt shared this idea  ·