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107 results found

  1. Hesk Logo in Brower

    Need an option to change Hesk Logo in the browser tab.

    1 vote
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    completed  ·  0 comments  ·  Admin →
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  2. Change in Display of the word "Ticket" in to "Letter"

    Hello, I want to change the word "Ticket" in to "Letter", "Tickets" in to "Letters" and "Category" in to "Department" or "Office". This requirement is need ONLY in the Display (which user or customer shows in the browser). There is no need to change the fields in database or server. Please allow this in future update.

    1 vote
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  3. Style Ocean Blue - update

    For starters, thanks for the great work. We are a small company but your program helps us completely. We look forward to every update;) and the possibility of costume.
    It was certainly a good thing to create themes that have a slightly higher color contrast, as google analytics notes that the colors are under-emphasized (probably in terms of input and selection fields).
    After installing the Ocean blue theme it was really more comfortable in both the admin and costumer panel...but...
    After the update to 3.2.5 style Ocean Blue no longer works on the admin panel. Can any update for admin…

    1 vote
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  4. Force close ticket

    Could you please add option to force close (mark as resolved) ticket and then customers should not be able to reopen ticket even if option "Reopen tickets" is enabled.

    Sometimes users more times reopen already resolved tickets and thats annoying for my support members.

    3 votes
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    completed  ·  0 comments  ·  Admin →
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  5. no more "Go to Administration Panel" on homepage

    I have been removing the "Go to Administration Panel" link on the homepage, but every time the software is updated, that link returns....
    It gets really annoying. can you remove it or make it an option?

    1 vote
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    1 comment  ·  Admin →
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  6. More options to format a ticket response, like simple bold or bullets

    the response if too "flat" and needs some formating

    4 votes
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    completed  ·  0 comments  ·  Admin →
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  7. Makes it easier to see which tickets are assigned to

    Makes it easier to see which tickets are assigned to me in the ticket list. The new icons have only a slight difference (+).

    3 votes
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    1 comment  ·  Admin →
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  8. Search Custom Fields

    Search custom fields - need to search for all tickets based on data stored in custom field.

    We require customer address to be populated (custom field) and need to see all tickets related to this address.

    3 votes
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    completed  ·  AdminKlemen (Admin, HESK - PHP Help Desk) responded

    This is already possible – on the main admin page (list of tickets) go to the bottom into the “Find a ticket” form and select your custom field in the “Search in” drop-down box.

  9. Fix for New Ticket Template box issue

    Hey!
    It seems as though there may be an issue with HESK's New Ticket function.

    When the user goes to append a template to the end of their ticket, the box they were typing in 'breaks' and changes to a different type of text box, and the text that is appended, is also inserted poorly, not leaving any breaking spaces or new lines after the content that is already there.

    Other boxes around the app don't seem to have this issue, it only seems to appear on the new ticket form.

    1 vote
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    completed  ·  1 comment  ·  Admin →
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  10. Two Factor Authentication (2FA)

    Could it be possible to do not display the "anti-SPAM imag" number in the loging page and email it directly to the registered user email address The user will bethe only one to know the code to compleate the access.

    In this way this could works as an HESK integrated 2FA feature.
    Advantages: Do not need SMS and Google Authenticator.

    9 votes
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    completed  ·  2 comments  ·  Admin →
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  11. Mobile version

    My site has both desktop and mobile versions,. however i have assigned hesk to an indepedent subdomain to cater for both mobile and desktop.
    The problem is , we dont have a mobile version yet we need it so much

    Though after seeing the mobile version, i will opt to remove your back link by paying you guys

    6 votes
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    1 comment  ·  Admin →
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  12. Add 2 Factor Authentication for Users

    With security being a high priority these days, it should be easy enough to add a 2 factor authentication that you can use with Google Authenticator or any other compatible 2-factor app.

    As businesses become more dependent on Hesk and our databases grow, protecting that data becomes more and more important.

    9 votes
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    completed  ·  1 comment  ·  Admin →
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  13. when is the next large release

    Hello, when is the next large release..
    i cannot wait to have a mobile version
    Thanks.

    Yo roommate admin

    3 votes
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  14. Reponsive Design ( to make it easier for Mobile devices to work with hesk)

    Since there is many users who browse websites using mobile devices like iphone and android devices I believe we should create a responsive design for hesk to not to lose the potential customers who use mobile devices to browser our websites or purchase our products ...

    203 votes
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    6 comments  ·  Admin →
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  15. Update TinyMCE to latest version and add it to the reply to ticket editor

    12 votes
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    completed  ·  0 comments  ·  Admin →
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  16. Option to show ticket number instead of tracking id, or both, on home page.

    I would like to see the ticket number instead of the tracking id in the first column. It would allow for sorting by the time actually submitted versus sorting by 'last reply' and it would make it easier to reference outside the system, like passing the ticket number to a partner via Skype, when referring to a ticket .

    6 votes
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    2 comments  ·  Admin →
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  17. Add "Category" column in main tickets table

    Is it possible to add "Category" column in main table after the "Subject"? It would be nice to have possibility to order tickets by category.

    4 votes
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    6 comments  ·  Admin →
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  18. SSL for POP3

    Provide SSL as well as TLS for connecting to a POP3 email server

    14 votes
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    completed  ·  2 comments  ·  Admin →
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  19. wysiwyg editor for ticket creators.

    71 votes
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    5 comments  ·  Admin →
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  20. Date data type in custom fields

    12 votes
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    completed  ·  3 comments  ·  Admin →
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