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107 results found

  1. search all

    I love this app. Would like to see the ability to search client message, all replies and private notes. thanks for a great app.

    5 votes
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  2. A editable text field on the main page to inform people of general items such as a holiday.

    5 votes
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  3. Support for images to be displayed in knowledge base

    5 votes
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  4. Add the ticket ID to the subject of the "New ticket assigned to you" email

    GMail likes to group all emails with the same subject together so all hesk mails get grouped together which is not desirable. Adding the ticket id would prevent this.

    5 votes
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    2 comments  ·  Admin →
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  5. re enter mailadress when staff creates ticket

    to avoid misspelled mail adresses, when staff creates ticket, mail adress of customer shout be entered twice.

    4 votes
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  6. IMAP Fetching

    I can see POP fetching, but not IMAP or better yet IMAPS (SSL Secured)

    Thanks,

    4 votes
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  7. Switch to Tableless Layout

    Getting away from tables would make it miles easier to do custom styling within the system, not to mention make it much more compliant with accessibility standards.

    4 votes
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    completed  ·  0 comments  ·  Admin →
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  8. Add "Category" column in main tickets table

    Is it possible to add "Category" column in main table after the "Subject"? It would be nice to have possibility to order tickets by category.

    4 votes
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    6 comments  ·  Admin →
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  9. predefined message selection when creating staff ticket

    predefined messages are cool. But it would be great, if it's possible to select a predefined message while creating a new ticket by staff.

    4 votes
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  10. website translations section

    i am sure sure most of use made translations for hesk... it will be nice to share them with other people ... just to ease the work of translating hesk over and over again!
    so, my sugestion is, on the website, make a section where we can upload translations for the others ...

    4 votes
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  11. More options to format a ticket response, like simple bold or bullets

    the response if too "flat" and needs some formating

    4 votes
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    completed  ·  0 comments  ·  Admin →
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  12. Customize HESK Menu Background Color

    Can I suggest that you allow customization (changing colors) to the main menu header for the ‘help desk’.

    At present the background default color is ‘Green’

    Since you have it possible for users to customize by adding in a ‘Header’ graphic, why not allow the menu background to also be customized for background color so that it could match the header graphic.

    This should be a simple function for you to add.

    It could be this ‘menu background color’ function option would be available only to the ‘paid’ user of your software.

    4 votes
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    completed  ·  1 comment  ·  Admin →
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  13. Enter Reply as Customer

    The users I support don't always enter their replies in Hesk. They prefer to reply via email or call me back which I still like to track so I go into Hesk and add a reply and put "Customer Emailed:" then paste email. But this (I think) emails the customer that I replied?

    4 votes
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    completed  ·  1 comment  ·  Admin →
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  14. Basic ticket fields customisation

    A lot of my organisation's clients are elderly and have no email. It would be good to be able to make the email address field un-mandatory

    4 votes
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    completed  ·  0 comments  ·  Admin →
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  15. Make it possible to center the header and footer.

    Make it possible to center the header and footer.

    3 votes
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    completed  ·  1 comment  ·  Admin →
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  16. when is the next large release

    Hello, when is the next large release..
    i cannot wait to have a mobile version
    Thanks.

    Yo roommate admin

    3 votes
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  17. Automatic refresh

    It would be nice if hesk had an automatic refresh on adminmain.php, showtickets.php and when showing a ticket, kind of like a listener so every time a ticket is submitted or replied to it automatically updates these pages.

    Thanks Klemen.

    3 votes
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    3 comments  ·  Admin →
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  18. Hide a custom field from the submit ticket form and assign a default value.

    Hide a custom field from the submit ticket form and assign a default value. For example I would like to create a dropdown box that is accessible only to the admins running the tickets.

    3 votes
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  19. Knowledgebase Only

    Right now, if you want only a knowledgebase, you have to manually edit HESK as per http://www.hesk.com/knowledgebase/?article=54. It would be nice to see this easier to do, like perhaps a setting where you can choose between having tickets, knowledgebase or both.

    3 votes
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  20. Copy whole thread to knowledge base

    It would be nice if the 'Copy post to knowledge base' could also have a button for 'Copy whole thread to knowledge base'. Often, there is important context that makes a response much more understandable, and copying the whole thread would make that much more practical.

    Thanks

    James

    3 votes
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