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107 results found

  1. Make it possible to center the header and footer.

    Make it possible to center the header and footer.

    3 votes
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    completed  ·  1 comment  ·  Admin →
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  2. when is the next large release

    Hello, when is the next large release..
    i cannot wait to have a mobile version
    Thanks.

    Yo roommate admin

    3 votes
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  3. Makes it easier to see which tickets are assigned to

    Makes it easier to see which tickets are assigned to me in the ticket list. The new icons have only a slight difference (+).

    3 votes
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    1 comment  ·  Admin →
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  4. Search Custom Fields

    Search custom fields - need to search for all tickets based on data stored in custom field.

    We require customer address to be populated (custom field) and need to see all tickets related to this address.

    3 votes
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    completed  ·  AdminKlemen (Admin, HESK - PHP Help Desk) responded

    This is already possible – on the main admin page (list of tickets) go to the bottom into the “Find a ticket” form and select your custom field in the “Search in” drop-down box.

  5. Force close ticket

    Could you please add option to force close (mark as resolved) ticket and then customers should not be able to reopen ticket even if option "Reopen tickets" is enabled.

    Sometimes users more times reopen already resolved tickets and thats annoying for my support members.

    3 votes
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    completed  ·  0 comments  ·  Admin →
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  6. Logo

    Maybe it's possible to easily add a logo to the left or right of header.txt that can be uploaded from the system?

    2 votes
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  7. Add "date submitted" to admin home page

    When looking at my list of tickets, I would like to see the date the ticket was submitted. This will show me which are the oldest and newest regardless of the last updated date/time. I want to FIFO (first in first out) my requests if at all possible.

    2 votes
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  8. Please double the number of custom fields

    1 vote
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    completed  ·  1 comment  ·  Admin →
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  9. no spam

    in the new version you can think of to include the ability to send email via pop and SMT so that automatic mails are not recognized as spam by gmail, etc. as is the case now: s

    1 vote
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  10. piping responce

    let customer react to e-mail and get response in the ticket like osticket had.

    1 vote
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  11. Tags in knowledgebase articles

    I would like to be able to add tags to knowledgebase articles, so they can be found on these words.

    So an artcle about "screencasts" can also be found by tags "screencast", "educast", "instruction-video", "instructionvideo" etc.

    1 vote
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  12. Sticky articles

    I would like to be able to make articles in KB sticky and show them on
    the KB-startpage. So every user is informed about sticky announcements (news, systemfailures, heskfeatures etc.)

    1 vote
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  13. No sex

    Some checking so SEX (and other words) will not be in the tracking ID

    1 vote
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  14. reply e-mail piping

    Ability to reply tickets automatically from e-mails.

    1 vote
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  15. Ability to reply tickets automatically from e-mails piping

    Ability to reply tickets automatically from e-mails piping the answer is the same ticket queues

    1 vote
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  16. Separate headers and footers for admin pages

    Separate header and footer files for the admin pages(headeradmin.txt and footeradmin.txt) would make it simple to add custom text and controls to the admin pages. Customers would see not see the custom text.

    1 vote
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    completed  ·  0 comments  ·  Admin →
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  17. Turn off Autoresponders

    I would like to disable the autoresponder feature. This would reduce spam when someone spoofs the email address and creates a bogus ticket with a spammy subject line. (please forgive me if this is already an option. I have searched and searched and could not find anything about it)

    1 vote
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  18. it would be nice to have an image captcha or harder captcha for bots to crack...

    it would be nice to have an image captcha or harder captcha for bots to crack...

    1 vote
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  19. Bulk or batch assignment

    Is there an easy way to do ?Bulk? or ?Batch? Assignments i.e. I would like to flag say 50 Help Desk tickets and assign them all to another User.

    At the moment I am accessing each ticket and assigning it individually

    I would be grateful if you would let me know

    Many thanks

    1 vote
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  20. Allow attachments in notes

    To be possible to add attachements in the notes of the ticket.

    1 vote
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