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107 results found

  1. Notification email to admin, whenever a new ticket raised,

    Notification email to admin, whenever a new ticket raised,

    1 vote
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  2. Fix for New Ticket Template box issue

    Hey!
    It seems as though there may be an issue with HESK's New Ticket function.

    When the user goes to append a template to the end of their ticket, the box they were typing in 'breaks' and changes to a different type of text box, and the text that is appended, is also inserted poorly, not leaving any breaking spaces or new lines after the content that is already there.

    Other boxes around the app don't seem to have this issue, it only seems to appear on the new ticket form.

    1 vote
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    completed  ·  1 comment  ·  Admin →
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  3. no more "Go to Administration Panel" on homepage

    I have been removing the "Go to Administration Panel" link on the homepage, but every time the software is updated, that link returns....
    It gets really annoying. can you remove it or make it an option?

    1 vote
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    1 comment  ·  Admin →
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  4. Style Ocean Blue - update

    For starters, thanks for the great work. We are a small company but your program helps us completely. We look forward to every update;) and the possibility of costume.
    It was certainly a good thing to create themes that have a slightly higher color contrast, as google analytics notes that the colors are under-emphasized (probably in terms of input and selection fields).
    After installing the Ocean blue theme it was really more comfortable in both the admin and costumer panel...but...
    After the update to 3.2.5 style Ocean Blue no longer works on the admin panel. Can any update for admin…

    1 vote
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  5. Change in Display of the word "Ticket" in to "Letter"

    Hello, I want to change the word "Ticket" in to "Letter", "Tickets" in to "Letters" and "Category" in to "Department" or "Office". This requirement is need ONLY in the Display (which user or customer shows in the browser). There is no need to change the fields in database or server. Please allow this in future update.

    1 vote
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  6. Hesk Logo in Brower

    Need an option to change Hesk Logo in the browser tab.

    1 vote
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    completed  ·  0 comments  ·  Admin →
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  7. Auto close

    Can you set tickets to Auto close when nothing has been done to it after a period of time?

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    completed  ·  1 comment  ·  Admin →
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