template framework
Ability to create your own templates for both user as admin interface
100
votes
Anonymous
shared this idea
Public side done in HESK 3.0.0
Admin side TBD in the future
-
Tom J Healy commented
if this allows different users access to different fields withing the same ticket than that would be great. I.e the person reporting the ticket completes the default set of Q's. A different user comes in later, carries out a review and completes a question-set that was not available to the originator.
-
Thorsten Schober commented
Cool! i think the the green layout is out of date. Let the user choose.