Allow users to comment on knowledgebase articles.
We are planning to use Hesk as our primary helpdesk and use the KB to decrease the number of reoccurring questions. It would be nice if users could post comments on KB articles, if a user thinks he/she has some additional information they think is missing in the article.
User-help-user more or less.
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Alcazar commented
Commenting on KB would be nice, but it should be switchable (on/off) in the settings area and have some sort of security like recaptcha, limiting comments per time or such to help prevent spamming. Also staff should be able to edit/delete comments in the ACP (maybe per permission like 'can_edit_comments', 'can_delete_comments').
Thanks. -
Jim commented
I agree this would be nice. Or perhaps even a simple form where customer can submit desired changes to the KB article. (ie: If the article has a mistake, then the customer can easily send a notification to KB author so it can be fixed...)