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← Feature suggestions for HESK - PHP Help Desk

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8 results found

  1. upload image to kbase

    33 votes
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    2 comments  ·  General  ·  Admin →
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    Jim supported this idea  · 

  2. Display time and date when customer read ticket response

    29 votes
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    3 comments  ·  General  ·  Admin →
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    Jim supported this idea  · 

  3. "CC" an external E-mail when answering ticket

    66 votes
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    5 comments  ·  General  ·  Admin →
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    Jim supported this idea  · 

  4. Add category description text

    6 votes
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    1 comment  ·  General  ·  Admin →
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    Jim shared this idea  · 

  5. Customer Database

    453 votes
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    33 comments  ·  General  ·  Admin →
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    Jim commented  · 

    Yes, I would also like to have the ability for customers to register and then be able to see a full list of all their ticket history.

  6. Restrict login using a sql database containing usernames and passwords

    297 votes
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    under review  ·  36 comments  ·  General  ·  Admin →
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    Jim commented  · 

    The ability for customers to easily see all their past ticket history is critical. Requiring a registration with un/pw seems to be the only way to do that.

  7. Allow users to comment on knowledgebase articles.

    19 votes
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    under review  ·  2 comments  ·  General  ·  Admin →
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    Jim supported this idea  · 
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    Jim commented  · 

    I agree this would be nice. Or perhaps even a simple form where customer can submit desired changes to the KB article. (ie: If the article has a mistake, then the customer can easily send a notification to KB author so it can be fixed...)

  8. Insert knowledgebase article into a ticket

    268 votes
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    6 comments  ·  General  ·  Admin →
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    Jim supported this idea  ·