Option to Customise Status Names
Hi Clemens, thanks for a fabulous script, we've used it for years and years. Would like to ask if you can have an option for us to add our own custom status names which admin can choose from drop down list in |change status" options on ticket management page, and when we add or edit our custom status field, have an option to link it to a canned message that gets sent to client or staff when the status is changed.
If this exists somewhere let me know but I searched the forum and could not find anything about that. Thanks.
Custom statuses added in 2.7.x
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Anonymous commented
Good idea
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Christine commented
Maybe when admin is adding a new status message, existing status can be displayed so there are no duplicates and they can also choose the color of the status text. A place to enter the color hex code of one of those open source little scripts that pop up a dialog box displaying a color grid.