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← Feature suggestions for HESK - PHP Help Desk

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4 results found

  1. Private Downloads area

    6 votes
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    1 comment  ·  General  ·  Admin →
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    Bri commented  · 

    Quite a good idea simlar to how Wordpress does it.

  2. E-mail verification

    22 votes
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    4 comments  ·  General  ·  Admin →
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    Bri commented  · 

    I agree with a second re-type your email address field which could be disabled/enabled via the admin.

  3. Insert knowledgebase article into a ticket

    269 votes
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    6 comments  ·  General  ·  Admin →
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    Bri supported this idea  · 

  4. Department feature

    527 votes
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    under review  ·  21 comments  ·  General  ·  Admin →
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    Bri supported this idea  · 
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    Bri commented  · 

    I really think that Hesk could benefit from this function. How I see it working is keeping the categories/departments as they are at the moment and allow support staff to be assigned as to one or many as it is currently. However, each of these categories able to hold sub categories in a simlar way to the knowledgebase which are also editable.

    This way you could assign staff to say 'Hardware > Printers' or 'Hardware > Keyboards' for example or simply have a staff member be assigned to just 'Hardware > All'.